{"id":10981,"global_id":"www.cloudcoachers.com\/en\/?id=10981","global_id_lineage":["www.cloudcoachers.com\/en\/?id=10981"],"author":"0","status":"publish","date":"2025-09-17 10:29:00","date_utc":"2025-01-14 10:33:59","modified":"2025-09-17 12:29:00","modified_utc":"2025-09-17 10:29:00","url":"https:\/\/www.cloudcoachers.com\/en\/curso\/salesforce-field-service-cloud-7\/","rest_url":"https:\/\/www.cloudcoachers.com\/en\/wp-json\/tribe\/events\/v1\/events\/10981","title":"Salesforce Field Service Cloud","description":"<p><strong>Informaci\u00f3n del curso: <\/strong><\/p>\n<ul>\n<li>Curso h\u00edbrido (en remoto o presencial)<\/li>\n<li>\u200b<span>Duraci\u00f3n: 15 horas en 3 jornadas de 5 horas\u00a0<\/span><\/li>\n<li>Recomendable: conocer la plataforma<\/li>\n<\/ul>\n<p>\u200b<\/p>\n<p><strong>Objetivos: <\/strong><\/p>\n<ul>\n<li>Adquirir las habilidades necesarias configurar la plataforma de Service Cloud para implementar los procesos de asociados a los agentes de servicios que se encuentran en el campo.<\/li>\n<li>Conocer las herramientas propias de la gesti\u00f3n de un equipo servicio: creaci\u00f3n, asignaci\u00f3n y procesos de optimizaci\u00f3n de \u00f3rdenes de trabajo.\u00a0C\u00f3mo optimizar el tiempo de los t\u00e9cnicos que se encuentran en el campo.\u00a0C\u00f3mo integrar las herramientas de Service Cloud en la gesti\u00f3n del trabajo.<\/li>\n<\/ul>\n<p>\u200b<\/p>\n<p><strong>Temario: <\/strong><\/p>\n<ul>\n<li>Set Up Field Service Lightning\u00a0<\/li>\n<li>Plan for Field Service Lightning<\/li>\n<li>Set Up Field Service Lightning\u00a0<\/li>\n<li>Set Up Field Service Lightning\u00a0<\/li>\n<li>Set Up contractors<\/li>\n<li>Dispatcher Console<\/li>\n<li>Mobile with Field Technicians<\/li>\n<\/ul>\n<p>\u200b<\/p>\n<p><strong>\u00bfPor qu\u00e9 hacer este curso? 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